Doubts to endings with GDPR

17 May

Consumers now experience many data and service engagements. Previously providers would aim for trust. But now, with the consumer experiencing multiple engagements and the perceived threat of GDPR, industry will now have to encourgage consumers actively overlook offers from competitors.

As we have seen in the Role Exit process, an event can trigger doubt and move the consumer quickly to investigating alternatives. They will then be seeking Data Portability from their providers.

Joe Macleod

Joe Macleod is founder of the worlds first customer ending business. A veteran of product development industry with decades of experience across service, digital and product sectors.

Head of Endineering at AndEnd. TEDx Speaker. Wired says “An energetic Englishman, Macleod advises companies on how to game out their endgames. Every product faces a cycle of endings. It's important to plan for each of them. Not all companies do." Fast Company says “Joe Macleod wants brands to focus on what happens to products at the end of their life cycle—not just for the environment but for the entire consumer experience.”

He is author of the Ends book, that iFixIt called “the best book about consumer e-waste”. And the new book –Endineering, that people are saying “defines and maps out a whole new sub-discipline of study”. The DoLectures consider the Endineering book one of the best business books of 2022.

Doubts to endings with GDPR

Consumer Ending Types.

Ends principles for GDPR