Alternatively, a short project can help you get started.

Whether its physical products with recapture rates, recycling, and reverse logistics, aligning with circularity ambitions
or a service business needing to align with legislation and increase brand equity,
or a tech business wanting to honour privacy and data quality,
endings are an important part of your customer experience.

To raise a companies strategy around the end of the consumer lifecycle. To give project teams guidance and leadership on developing the best ending for your customers.

Objectives

To understand the current product end of life experience as lived via your customers perspective. Map these findings to Endineering models and frameworks. Build a strategic route forward aligned with brand and business strategy. Propose a branded consumer off-boarding product experience for your business.
To provide a starting point for endings.

Key outcomes

• Where are you now as a business with endings.

• Show the potential of the consumer off-boarding experience.

• Present strategic opportunities for your business.

• Map types of endings that are meaningful to your customers.

• Establish the phases the consumer goes through when off-boarding your product.

• Target psychological traits that resonate with your product and consumers.

• Deliver an Ends Canvas for your product and product teams.

Who is this for

This project can be useful for a wide array of departments in your business. Senior management can build upon the opportunity space that is presented. Product teams can use it as a starting point to build the next generation consumer experience. Circularity and sustainability teams can use it to bolster initiatives. Technical teams can use it to establish protocols. Service teams can align around its findings when providing support.

Engagement

This project can be done in partnership with members of your organisation or independently. It can also be completed alongside of an Endineering training package for you employees.

👉🏻Get in touch…👈🏻