The ROI of Ends: Turning ESG into Consumer Connection
Companies are investing heavily in sustainability, often driven by compliance with environmental, social, and governance (ESG) standards. Publicly listed businesses spend between $220,000 and $480,000 annually on sustainability ratings1. Yet, despite this investment, many fail to communicate these efforts effectively to consumers, relying on symbols and data points that are poorly understood.
Leaving? Had enough of my personal brands opinion?
It’s not the first time a stupid statement has dissolved a business. And I am sure won’t be the last.
When consumer opinion is confronted with terrible behaviour, their loyalty can shift in a heartbeat. It is a unique kind of challenge: the Cultural Ending. This occurs when consumers’ cultural values, opinions, or tastes no longer align with the brand or product experience. Unlike traditional business challenges, cultural endings are nuanced and unpredictable, making them one of the most complicated and difficult types of endings to design and mitigate.