Design Endings –
Designing consumption lifecycles that end as well as they begin
Course dates
27th March - 5th April
Guest Lectures
29th March. Sam James. Service. Restaurant consultant.
https://www.linkedin.com/in/sam-james-91398a94/
3rd April. Åsa Stenmarck. Material flow expert. Sustainable consumption.
https://www.linkedin.com/in/åsa-stenmarck-a4221118/
5th April. Pernilla Johansson. Previously Head of Design Electrolux. Head of UX Delivery at Volvo
https://www.linkedin.com/in/pernilla-johansson-46b1895/
Presentation, decks, links and resources
This is where I will put copies of the presentations
Free Books.
We will be working from the Ends and Endineering book throughout this course.
Here are your free e-book copies of both.
You will have to create an account with Smashwords
Endineering book (2021)
Go here >
https://www.smashwords.com/books/view/1116883
Go to check out>
Enter code: XM24U
Ends book (2017)
Go here >
https://www.smashwords.com/books/view/744267
Go to check out>
Enter code: KA37U
Endineering Aim at the End.
A good consumer off-boarding experience should be…
Consciously connected to the rest of the experience
through emotional triggers
that are measurable
and actionable by the user.
It should identify and bond the consumer and provider together in mutual responsibility.
Its aim should be to neutralise the negative consequences of consumption.
It should be concluded in a timely manner and
avoid assets falling outside the consumer lifecycle.
